Frequently Asked Questions
- What are the store opening hours?
- Our store is open 24 hours every day.
- Do you have any current sales or promotions?
- Yes, we currently have ongoing sales or promotions going on. You can also sign up for our newsletter to receive updates on future promotions.
- What is your return policy?
- Our return policy allows for returns within 30 days of purchase. Items must be in their original condition with the tags attached. Refunds will be issued in the original form of payment.
- What payment methods do you accept?
- We accept credit/debit cards via PayPal.
- What is the exchange policy for international customers?
- International customers have 30 days to exchange their items. Shipping costs for exchanges will be the responsibility of the customer.
- Do you offer gift wrapping services?
- No, we do not offer gift wrapping services at this time.
- Do you offer free delivery or click-and-collect?
- Yes, we offer free delivery on orders over 50 euros. We do not offer click-and-collect services for customers who prefer to pick up their purchases in-store because we are an online store.
- What is your loyalty program, and how does it work?
- Our loyalty porogram is currently unavailable. Our loyalty program rewards customers with [insert benefits] for every purchase made. Members can also receive exclusive promotions and early access to sales.
- Can I purchase a gift card?
- No, currently we do not offer gift cards in any denominations.
- Do you have a size guide available?
- Yes, we have a size guide available on our website to help customers find the right fit.
- How do I track my order?
- You will receive an email with a tracking number once your order has been shipped. You can use this number to track your order on our website.
- Do you offer alterations or repairs?
- No, we do not offer alterations and repairs. Please contact our customer service for more information.
- Are there any exclusive in-store products?
- No, we do not have exclusive products available only in-store.
- Do you offer student discounts?
- No, we currently do not offer a student discount.
- How can I contact customer service for any queries or issues?
- You can contact our customer service by phone, email, or through our website's contact form.